Guest Rules at Kings and Castles
To ensure that everyone has a fun and safe visit, we ask that you read and follow the following rules;
No shoes are permitted beyond the entranceway. All guests must wear socks. Socks are available for purchase at the entrance.
REFRAIN FROM VISITING WHEN YOU ARE SICK
Please do not come to our facility with signs and/or symptoms of any sickness. We do our best to keep our facility as sanitized as possible and ask you to wait until you are feeling better to come play here, in the interest of not spreading germs to other families.
For sanitary and safety reasons, strollers are not permitted beyond the entranceway.
NO OUTSIDE FOOD OR DRINKS
To prevent damage to the facility or guests, we prohibit any outside foods, snacks or treats. Healthy food options are available through our cafe and party food add-on menu. Baby food, formulas and bottles are permitted. Re-usable water bottles are permitted. ABSOLUTELY NO CHEWING GUM.
NO OUTSIDE TOYS
Our play equipment has been selected and tested for safety and is regularly sanitized. Personal toys may become a source of conflict between children or may be lost or damaged.
NO OUTSIDE DECORATIONS, GLITTER OR CONFETTI
We cannot accommodate early entrance to party rooms to allow for personal decorations. Also, surfaces may be damaged when décor is affixed. Glitter and confetti is strictly prohibited due to potential danger to young children and to equipment. Some decorations are included for free with our party packages and additional decorations are available for purchase through our online store. Pull-string pinjatas are permitted within the party rooms upon request.
NO FOOD OR DRINKS OUTSIDE OF DESIGNATED AREAS
To help maintain our facility and play equipment, we ask that all food and drinks be consumed within the party rooms or cafe area where they are served. No food or drinks are permitted inside the play structure, in the baby area, in the toddler area, on the grassy play areas, or in the bathrooms.
NO AGGRESSIVE OR UNSAFE PLAY
All guests are required to follow our posted safety guidelines (no climbing up the speed slides, no climbing walls other than the traverse wall, no kids in the baby area over age 2, no kids older than 5 in the toddler area, no toys or other objects are to be brought into the play structure). Guests are not permitted to use any furniture, equipment, appliances, toys or other items for any purpose or in any manner other than the intended use. Aggressive, threatening or bullying behavior is strictly prohibited. Any guests that act in a manner that may cause harm to themselves or others or to the facility and its contents will be asked to leave and may be permanently banned from re-entry.